E-commerce development, management, & fulfillment proudly powered by Ambient Inks in partnership with Awesome Merchandise.

Artists and bands interested in our services, please contact printing@ambientinks.com

CONTACT

If you want to get hold of us for any reason then please get in touch
via email: distro@awesomemerchandise.com
via phone: +44 (0)1132 435667
Please include your full name, e-mail address and your order number (if applicable) and the specific webstore you are calling about. We are happy to help!

FAQ

What payment methods do you accept?
We can accept payment through Visa, Maestro, Mastercard, PayPal, Solo and Amex.

How will you notify me if there is a problem with my order?
All order communication is done through email, so it’s important that your e-mail address is accurate and current in your account/order. Please make sure to double-check the shipping address too. Your phone number is optional, but it helps in case there is a delivery problem.

Backorders
In the event that a product that is ordered becomes unavailable due to lack of inventory (“backordered”), our team will be in touch via email, where you will have the opportunity to cancel or exchange your order.

Pre-Order Merchandise
Pre-release ordering is available for select titles. These items will show a “Pre-Order” button when you add them to your cart. The release date of your items will be shown on the details page and in the shopping cart. We make every effort to ship pre-order products to arrive on or before street date, but cannot guarantee a delivery date.
If you would like to receive your music on or about release date, please place your order no later than 10 business days before the scheduled release date.
Please be aware that release dates are subject to change.

How can I track my order?
Once an order has shipped out, we will send you an email with the tracking number (if you chose a trackable option at checkout). Just click on the link and it will take you to the carrier’s website depending on who shipped your package. Your tracking number won’t be recognised until approximately 24 hours after your order has shipped. This is the time needed for the carrier’s online tracking system to update.

I just received an email with my tracking number and the number shows my order was delivered. How is that possible?
Many carriers recycle their tracking numbers. Tracking numbers often take a bit of time to activate. Sometimes, for a full day after a tracking number is assigned to a new package, the information available will pertain to the previous order that traveled (sometimes months ago) under that same number. When this happens, please rest assured that your tracking information will be available within a short period of time and should indicate the correct delivery date. Once the package is scanned by the carrier, the updated tracking detail will be reflected.

Do you offer worldwide shipping?
Yes, we can ship worldwide. All shipping is calculated at checkout so just select your address and this will be calculated automatically.

My merchandise was damaged when I received it, what do I do?
Defective or damaged items may be refunded or exchanged and must be returned within 30 days of receipt. Please contact us at distro@awesomemerchandise.com to report a defective or damaged item. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If the defective or damaged item is no longer available, we will fully refund the cost of the item plus the applicable portion of shipping charges. Refunds must be made to the payment method originally used to place the order.

What if an item is out of stock or the shipping address is incorrect?
If there is an issue with your order, such as an item is out of stock or if the shipping address is incorrect we will reach out to you via email for additional information. However, if we do not hear back from you within 30 business days, we will cancel your order.

Can I return an item? Can I exchange an item for another item?
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please use the returns form included with your order, filling out the item, quantity and reason fields so we can process your return/exchange as fast as possible.

Can I cancel my order?
Please contact us at distro@awesomemerchandise.com and we will be happy to cancel your order if it has not already processed or shipped. We are unable to cancel orders which are in the final stages of processing or which have already shipped. Please note that online order status is approximate and may not reflect recent shipment activity.

DELIVERY INFO

All orders will be shipped within 1 business day of you placing your online order. Packages will then typically take 1-7 days depending on where you live and what you order.

UK
Royal Mail 1st Class (24®): 1-2 working days (up to 1kg)
Royal Mail 2nd Class (48®): 2­-5 business days (up to 1kg)
Couriered Delivery – Trackable (DPD)*: 1 business day (up to 30kg)

EUROPE
European Delivery – Royal Mail Standard: 5-­10 business days**
Couriered Delivery – Trackable (DPD): 3-6 business days**

USA
USA Delivery – Royal Mail Standard: 7­-21 business days**
USA Delivery – Royal Mail Tracked: 7­-21 business days**
FedEx – Priority: 2-5 business days**

JAPAN & CHINA
FedEx – Priority: 2-5 business days**

REST OF WORLD
Rest of World – Royal Mail Standard: 14­-21 business days**
Rest of World – Royal Mail Tracked: 14­-21 business days**

Delays in receiving Royal Mail packages are outside the control of Awesome Distro. Please leave 3 working days in addition to the estimated Royal Mail delivery times before getting in touch about the status of your order.

*Please allow a Two Day Service for Remote or Offshore locations, including Republic of Ireland, Scottish Highlands & Islands, Scilly Isles and Isle of Man.

** Please note that delays can occur in customs, and these delays are beyond our control. All orders are pending payment approval and merchandise availability.

RETURNS

We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. Please use the returns form included with your order, filling out the item, quantity and reason fields so we can process your return/exchange as fast as possible.

Send all returns/exchanges to:

Awesome Distro
B1-B3 Wellington Road Industrial Estate
Wellington Bridge
Leeds, LS12 2UA
United Kingdom

Please remember to ask the Post Office for your proof of posting certificate and retain it for your reference. The Post Office will stamp this and supply a tracking reference number to prove the item(s) have been returned. Without this we cannot refund any money if we do not receive the returned items.

The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Awesome Distro. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, postcode and new card details.

You can call Customer Services between 9am and 5pm (GMT/BST) on weekdays; customer services are not open at the weekend unless stated.

7 Day Cooling-Off Period (EU Only)
In addition to our returns policy, under the Distance Selling Regulations EU customers have seven working days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which have been unsealed; magazines; or tailor­made / customised products). In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.

If we have made a mistake with an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.

Orders from this store are not limited by territory. You may order internationally, though international shipping rates will apply.
All orders are transacted in Great Britain Pounds (GBP) and you may be charged a small currency conversion fee by your bank.
For more information, please visit www.ambientinks.com.

GBP